{"id":593,"date":"2023-04-09T16:54:00","date_gmt":"2023-04-09T14:54:00","guid":{"rendered":"https:\/\/montaperti-modelltechnik.de\/?page_id=593"},"modified":"2025-02-08T23:02:30","modified_gmt":"2025-02-08T22:02:30","slug":"faq","status":"publish","type":"page","link":"https:\/\/montaperti-modelltechnik.de\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"
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FAQ<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow are the prices determined?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

The prices are made up of the development time for the parts, the material costs, the machine costs and the labour time for cleaning and reworking the parts before dispatch.

All prices include 19% VAT.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhich materials are used?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

A high-quality resin mixture is used for all parts, which is processed using the MSLA printing process.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhy do material colors sometimes vary?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

The colours vary depending on the material availability of the resin manufacturer. However, the properties of the parts remain the same regardless of the colour.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat should I look out for when I receive my ordered products?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

The products are shipped well and securely packaged. If they are not processed or at least primed immediately after receipt, it is advisable not to store the products in direct sunlight. Sunlight contains UV radiation, which can cause very fine products to warp on the long exposed side due to post-curing. The primer coating and varnish do not allow UV radiation to reach the parts. Tests have shown that parts printed and painted in 2021 have not changed despite constant exposure to UV radiation.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is the delivery time?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

As there is currently only a very limited possibility of stock keeping and therefore production is made to order, a delivery time of between 5-7 working days can be assumed.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow are the products shipped?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Orders are shipped well and securely packaged with DHL. The ordered parts are also packed in press-seal bags.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs international shipping available?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

The products are also shipped to other EU countries against payment of the shipping costs and customs duties.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhich payment methods are accepted?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

- Prepayment (direct bank transfer)<\/p>

- Paypal (via Paypal account or also possible via credit card and direct debit without an account)<\/p>

- Credit card (Visa, MasterCard, Amex, UnionPay)

- Apple Pay & Google Pay<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I return a product?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

If a product has been delivered demonstrably faulty or damaged, please contact me directly via the support form, stating the invoice and article number<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAre custom orders possible?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Customised products are also possible, including custom printing. However, this requires a longer production time due to the effort involved and higher costs are to be expected. Please contact us via the contact form<\/a> with me.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWill there be any new products in the future?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Definitely! However, new parts require new developments. In order to be able to offer high-quality parts, the developments are subjected to many test prints and stability tests, which takes a lot of time. Good things take time.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhy are custom orders exempt from the right of withdrawal?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

These are personalised goods that are made especially for the customer.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

FAQ Wie setzen sich die Preise zusammen? Die Preise setzen sich aus der Entwicklungszeit der Teile, den Materialkosten, den Maschinenkosten sowie der Arbeitszeit f\u00fcr das Reinigen und Nachbearbeiten der Teile vor dem Versand zusammen. Alle Preise verstehen sich inkl. 19% Mwst. Welche Materialien werden verwendet? Zum Einsatz f\u00fcr alle Teile kommt eine hochwertige Resin-Mischung, die […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-593","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/montaperti-modelltechnik.de\/en\/wp-json\/wp\/v2\/pages\/593","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/montaperti-modelltechnik.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/montaperti-modelltechnik.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/montaperti-modelltechnik.de\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/montaperti-modelltechnik.de\/en\/wp-json\/wp\/v2\/comments?post=593"}],"version-history":[{"count":10,"href":"https:\/\/montaperti-modelltechnik.de\/en\/wp-json\/wp\/v2\/pages\/593\/revisions"}],"predecessor-version":[{"id":5217,"href":"https:\/\/montaperti-modelltechnik.de\/en\/wp-json\/wp\/v2\/pages\/593\/revisions\/5217"}],"wp:attachment":[{"href":"https:\/\/montaperti-modelltechnik.de\/en\/wp-json\/wp\/v2\/media?parent=593"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}